Privacy policy
This page explains what data the website alfahydro.pl collects, why, and how long we keep it. The Polish version is the binding one.
Who is responsible for your data
The data controller is Alfa Hydro, 42-460 Mierzęcice, NIP 625-148-10-46. Contact: kontakt@alfahydro.pl, phone +48 512 487 207 (Mon–Fri, 8 am–8 pm).
Request form and photos
When you send the call-back form, we store your name and phone number, your e-mail if you give it, your answers (service, boiler make, fault, building, timing), town and notes, photos if you add them, the page you sent the form from, the date and the consent sentence shown next to the form. We use them to call you back, book a date and do the job you ask about (Art. 6(1)(b) GDPR). Photos are resized in your browser and their camera and location data (EXIF, GPS) are removed on the server. For spam protection we store a hash of your IP address and the browser name.
Chat
The assistant answers based on information from the company. Questions and answers are stored so the company can see what you asked. Phone numbers typed in the chat are masked. Chats without a sent form are deleted after 90 days (Art. 6(1)(f) GDPR). If AI answers (Google Gemini) are switched on, your questions are also sent to Google.
Visit statistics without cookies
StronaExpert (stronaexpert.com) counts visits for us without cookies or identifiers, using a daily anonymous hash that cannot link visits across days. We store which pages are read, where visitors come from, device type and clicks on the phone number, form or chat (Art. 6(1)(f) GDPR).
Cookies
The site only stores your choice from the cookie window. Analytics (Google Analytics) and marketing (Meta Pixel) tools run only with your consent (Art. 6(1)(a) GDPR). Change it any time: .
Who else has access
StronaExpert (stronaexpert.com) runs the website, form, chat, statistics and notifications for us under a data processing agreement, on servers in the EU. Google and Meta receive data only if you accept their cookies, and Google also if AI chat answers are on. They may process data outside the EU. We do not sell data.
Your rights
You can ask for access, correction, deletion, restriction and portability of your data, and object to statistics. Write to kontakt@alfahydro.pl or call +48 512 487 207. You can complain to the Polish data protection authority (Prezes UODO).
Last updated: November 2026.
